Providers of domiciliary home care software spend a lot of time and money on planning and developing their products. This is because they want them to be as user-friendly and helpful as possible, which is why it’s important that you’re aware of the different features available before committing to a purchase. Here are 7 things worth knowing about domiciliary home care software:
1) NOT ALL PACKAGES OFFER THE SAME FUNCTIONS
Carefully assess whether or not it has what you need before making a final decision, and always ask what other available functions you might need. For instance, some domiciliary home care software providers may offer payment integration with online bookings systems – one example would be Paypal. Meanwhile, another still may offer paperless reporting via email.
2) CLOUD HOSTING IS THE WAY FORWARD
Since it’s possible for you to access your data from anywhere as long as you have an internet connection, cloud hosting is a sensible choice – especially if your staff change regularly or work from several different locations. As well as being able to share information with those who need it, cloud hosting saves time on downloading software and updates every time a computer restarts.
3) YOUR CURRENT CLIENTS CAN BE IMPORTED
If some of your existing clients use domiciliary home care software, there’s the opportunity to easily import their details – along with their payment history – into yours at no extra cost. In this way, transferring accounts becomes simple and smooth rather than time-consuming and tricky.
4) YOU CAN ADD YOUR BRANDING
Although some providers let you choose from different templates, domiciliary home care software is normally customizable so that it links to your website while still using the provider’s logo. The overall look of your service will remain consistent across many platforms, ensuring a professional impression at all times.
5) LIVE CHAT HELPS CUSTOMERS STAY IN THE LOOP
If you feel your current system isn’t fast enough or doesn’t provide enough information for potential customers, check whether domiciliary home care software has live chat features built in – this way, people are able to ask questions about what services are available without being put on hold or leaving an email address. It also allows them to book appointments straight away.
6) THE ABILITY TO TAKE PAYMENTS ONLINE
Not only is the option to accept card or bank transfers a convenient feature, but it also means people can pay on their own time rather than taking time out of work to visit the office. Plus, you’ll benefit from more cash flow since it’s available straight away! It’s true that some providers charge for this service, so shop around first and watch out for hidden charges.
7) CUSTOMERS HAVE ACCESS 24/7
With remote monitoring features, you’re able to see whether clients are safe and well whenever you want – therefore minimizing stress levels about what they might be doing without your knowledge. If there are any problems at all, alerts will be sent directly to your phone so that you can get in touch with them immediately.
As you can see, there are various benefits to using domiciliary home care software. However, it is necessary to make the right choice depending on what kind of service you provide – so research thoroughly before making up your mind.